HI job in Qatar

Salma Ismail Al-Alawi
Bahraini
Married
D.O.B. April 1st 1980
Personal ID: 800405285
Contacts: (973) 36030109 - 36644447- 17336900
Address:  Flat 21 Bldg. 24 Road 2202 Busaiteen 222 - Kingdom of Bahrain
[email removed]

Career Objective and Overview
Seeking new challenges to join a progressive organization that has need and opportunity to use and contribute my acquired skills, education and training. In order to enables me to interact with new people in Islamic Finance field, which is effectively utilizes my professional experience.

Professional Work Experience
July 2008 to present
Zain Telecommunication - Manama, Kingdom of Bahrain
Corporate Support / Activation Team leader
 Act as a Corporate Support / Activation Team leader responsible for the overall coordination, planning and scheduling of the peers roster. In charge of empower them to ensure and obtain the expected performance. Provide a monthly report and develop related activities to the Corporate Support Manager to meet our corporate objectives. Preparing all various related duties and tasks.

Sep 2007 to June 2008
Zain Telecommunication - Manama, Kingdom of Bahrain
Corporate support
 Act as a Corporate Support Representative to deal, handle and resolve corporate customer's problems and complaints while ensuring optimum quality communication and services rendered to corporate customers to achieve customer's maximum satisfaction.

Oct 2005 to Sep 2007
Zain Telecommunication - Manama, Kingdom of Bahrain
Helpdesk
 Act as a Helpdesk Representative to deal, handle and resolve customer's problems and complaints while ensuring optimum quality communication and services rendered to customers to achieve customer's maximum satisfaction. Provide suggestions and contribute ideas with other department with regard to effective customer service and company reputation.

Sep 2003 to Oct 2005
Zain Telecommunication - Manama, Kingdom of Bahrain
Sales Department
 Act as Sales Representative to promote and cross sell Zain’s existing range of products and services.
 Carry out of cash office activities and promote automation.
 Handling and resolving customer's enquiries and complaints while ensuring optimum quality communication to achieve customer’s maximum satisfaction.
 Training and orientation of new staff and retraining of old staff as a one team.
 Ensure that effective internal communication within the branches and adapts that a "Work Smart" attitude.
 Communicate with other Department regarding latest promotions, special offers and share new ideas.
 I have been able to proof the capability by standing as an acting team leader and controlling one of the Zain’s outlets.
Special Sales & Customer Services Skills: Gained a special talent in dealing with problems associated customers through handling a wide range of customers queries and complaints specially those in needed for urgent attention. Also practiced problems associated with system outages and deficiencies during direct and indirect interface with customers.
Training
 WMC Toast Master (May to July 2008)
 Seven Innovation Tools (April, 16th 2008)
 Tele Sales Training. (Nov, 11th 2004)
 Handling Customer Complaints & Objections. (Aug, 24th 2004)
 Personal Relationship Management. (August 2004)
 Retail Selling. (August 2004)
 Professional training undertaken. (Sep – Dec 2003)
 Training in the Computer Services Directorate/Central Bank of Bahrain (CBB) (Jul-Sep 2001)
 Training in Bahrain & Kuwait Insurance Company. (Feb - April 1998)

Education
Sep, 2007 to present UCB - University college of Bahrain
Master Business Administration (MBA) / Islamic Finance. GPA 3.80/4.00

Gained a comprehensive overview of the Islamic Banking and Finance Industry (Actions and the Prohibitions in Islam), recognize the fundamental instruments and concepts available and used in the Islamic Banking and Finance Industry (Shariah compliant product development and Islamic Sale process) and understand the differences between Islamic and Conventional based financing.

Courses Covered:
 Financial and Managerial Accounting.
 Corporate and Managerial Finance.
 Managerial Economics.
 Practices and Operation in Islamic Banking.
 Fiqh Muammalah (Structuring Islamic Financial Transactions).
 Sukuk and Islamic Mutual Fund.
 Islamic Accounting (Accounting for Financial Institutions).
 Islamic Financial Systems.
 Islamic Insurance (Principles and Practices of Takaful and Re-Takaful).
 Islamic Investment Management.
 Islamic Financial Statement Analysis.

2001 – 2003 University of Bahrain - BSc in (BIS)
BSc. In Business Information System (BIS) / Project of graduation was on the stress among Telecommunication Companies in BAHRAIN, from college of Information Technology (IT) – Management Information Systems Department (MIS).

1998 – 2001 University of Bahrain - Diploma in (BIS)
Associate Diploma In Business Information System (BIS).

1995 – 1998 Muharraq Commercial Secondary High School Diploma
Secondary General Certificate-Commerce Section.

Courses
Sep, 09th 1996 English Language - Stage 3A (Gulf International School)
Sep, 12th 1995 English Language - Stage 2A (Gulf International School)

Computer Application Knowledge
Word Processing, Spreadsheet, Databases software, MS Project, Visual basic, Presentation Software, FrontPage, SPSS, Java Script and HTML. Native fluent
Highlights of Qualifications
 Highly inquisitive, creative and resourceful.
 Excellent skills in communication and collaboration.
 Skilled in Computers and Information Systems
 Good working knowledge of accounting and Islamic Finance.
 Excited by the challenge of research
 Excellent reputation with customers as a competent, knowledgeable and helpful professional.
 Enjoy my work and consistently greet customers with a smile.
 Honest, reliable, and productive.

Awards and Achievements
Zain Bahrain - Annual Excellence Award
(Outstanding contribution and being 2007 Annual Star in the Corporate Support Unit)

References
Available upon Request

salma alalawi 23 Aug 2008, 07:30 - Report